Fair, Straightforward, No Surprises
Returns & Refunds
Not satisfied with a purchase, or need to send something back? Here's exactly how our return process works, what qualifies, and how to get it authorized.
30 Days
Return Window
7 Days
Refund Processing
48 Hrs
Damage Claim Window
20%
Restocking Fee (Non-Defect)
How Returns Work
We stand behind the quality of our equipment. If you're not satisfied, our limited return policy allows you to return defective or incorrect merchandise for a full or partial credit once all parts-replacement options have been exhausted. All returns must be pre-authorized — please don't ship anything back without instructions from our team first.
Received a damaged shipment? That's handled separately from standard returns — see the Damage Claims section below rather than the standard return process.
What's Eligible
Eligible for Return
- Requested within the 30-day window from pickup or delivery
- In like-new, uninstalled condition
- In original packaging with all manuals and accessories included
- Pre-authorized by our service team before shipping back
- Accompanied by original receipt, invoice, or sales order
Not Eligible
- Requests made outside the 30-day return window
- Used, installed, or missing original packaging
- Damaged by misuse, incorrect installation, or environmental exposure
- Consumables, wear items, or custom/special orders
- Incomplete, defaced, or mismatched serial-number products
How to Return a Product
Submit a Request
Fill out our Technical Support Form within the 30-day window with your order number, product name, and reason for return.
Get Authorization
Our service team responds within 24–48 hours with return instructions. Do not ship anything back before receiving written authorization.
Arrange Freight
Book your own return shipment (and share the tracking/PRO number with us), or ask us to arrange return freight on your behalf.
Inspection & Refund
Once we receive and inspect the item, your refund, exchange, or credit is processed within 7 business days.
Unauthorized returns will not be accepted — always get written authorization before shipping anything back to us.
Fees to Know About
Restocking Fee
20%Applies to returns made for reasons other than a manufacturing defect.
Cancellation Fee
5%Covers card-processing costs on orders canceled before they ship.
Return Freight
CustomerYou're responsible for round-trip freight; charges may be deducted from your refund.
Special Orders
Non-RefundableDeposits on special-ordered, non-stock items are not refunded upon cancellation.
Shipping Damage Claims
If your order arrives with visible or suspected damage from transit, it's handled separately from a standard return — report it promptly so we can resolve it quickly.
Report Within 48 Hours
Claims must be submitted within 48 hours of delivery to be eligible for resolution.
Keep Everything
Retain all original packaging and materials — pallet, crate, and packing included.
Take Clear Photos
Photograph the damaged product and its packaging before touching or moving anything further.
Don't Install or Use It
If damage is suspected, hold off on installation or use until the claim is reviewed.