Warranty Claim

File a Warranty Claim

Subtitle: Report an issue with your KATOOL lift or equipment and our support team will get you back up and running fast.

Body copy:

Every KATOOL Pro product is backed by a manufacturer's warranty — 1 year on parts, 3 years on structural components (2-year extended plans available separately). If something's not working right, we want to fix it quickly and get your shop back in business.

Before you file a claim:

• Have your order number or invoice ready
• Note the model number and serial number of the affected unit (found on the equipment's ID plate)
• Take clear photos or video of the issue
• If this is a shipping-related concern (visible damage, missing parts), report it within 48 hours of delivery

What to include in your claim:

• Order number
• Model / serial number
• Date of purchase and installation
• Description of the issue
• Photos or video showing the problem
• Preferred contact method

What happens next:
Our support team reviews every claim within 1–2 business days. If your claim is approved, we'll coordinate replacement parts or service at no cost to you — labor is not included unless covered under an extended warranty plan. Free shipping applies to all approved warranty parts.

Note: Warranty coverage is non-transferable and requires proof of purchase from an authorized KATOOL dealer. Damage caused by improper installation, unauthorized modification, or failure to follow the installation and operating manual is not covered.